Every day is a learning day, especially when you work on new projects all the time and every customer has a different need and want. You soon learn to adapt and come up with creative & practical solutions to each new problem, but it wasn’t always like that. When you started out as a tradesman, you probably wish you’d know these things.
Especially when you are starting out, try and avoid being too ambitious with your projects. Whilst it might seem like a good plan to dive into the deep end, it can do more damage than good. If you lack the tools, experience or knowledge needed then your project will fail which will leave unhappy customers, a broken reputation and often times you out of pocket. There is no shame in turning down a job because you aren’t prepared for it, and clients will appreciate the honesty.
When you make a promise to a customer that the job will be done by a specific date, aim to stick to it. No matter how well you know them, clients really appreciate well-managed expectations and in doing so, you’ll build working relationships that are built on a high level of trust. This can also damage your reputation and make it harder to get work in the future. As time goes on, and you do more jobs of varying sizes you’ll learn how long each job can take you. Use this knowledge wisely and don’t be afraid to play it safe by allowing yourself additional time so long as it’s not over exaggerated.
However, no matter how long you have been fitting kitchens for, you will make mistakes. Problems could arise, your tools could break, you could fall ill. Anything can happen that can delay you. But in times like this, honesty is always the best policy. Tell your customer why the project is delayed and give them a new deadline with an apology, they will appreciate this more than still expecting something that is not achievable.
Similar to our first point, about sticking to deadlines, managing your time is the key to success. Whilst it's tempting to take on every project that comes your way, overloading yourself will only end in disaster. Only take on what you can fit in at that time, and manage your schedule accordingly. Remember to also leave some time for yourself to help avoid burning out and to keep yourself at your most productive.
It’s a saying known by most trades-people. Double check everything before making it permanent and ensure you get it right. It will save you time, money and effort. This will have a knock on effect, as customers will be happy with a high-quality job that was executed quicker than expected and that also saved money. Taking pride in your work, and ensuring a good quality result will also do wonders for your repute. Remember; you can always just buy your units from us, as all of our units & doors are made to measure!
Excellent service throughout. Professional workmen, I can not speak too highly of them, a really good job.
Fantastic, polite friendly service and fitting. Transformed very old kitchen into modern style at very little money. Would recommend to anyone.
Lovely finish can not believe the transformation. Came on time, all workman did a wonderful job and were friendly and polite.
Mr & Mrs P of DE7
I found the team to be delightful people and very trustworthy. In addition, they did the job for an amazingly good price.
Mrs H of Nottingham