Delays are a part of everyday life; delays in getting to work, to being delayed in getting back to that email. Delays are just as common when it comes to a new kitchen project, there may be delays with suppliers, construction, finances and delivery, issues that will all hold up the end date of finishing your client’s dream kitchen. And unfortunately, no matter how hard you plan there is always the possibility for the delay. So you shouldn’t worry whether or not delays will occur but think carefully about how you handle these delays. How will you manage client expectations, and keep them happy even when their kitchen is delayed?
For your customer, the deadlines are there to set expectations for when their kitchen will be up and running. A new kitchen comes with a large expense and high excitement levels so customers will expect everything to happen on time. Try to always be as realistic and accurate as possible when setting deadlines, don’t overpromise or underestimate how long the job will take, otherwise you’ll almost certainly be faced with client disappointment.
Don’t worry if you can’t give a specific date to begin with, use an approximate date to manage expectations and then you can give a specific date closer to the time. By doing so, your customer is more likely to appreciate you being honest and upfront about timeframes. It also avoids them booking unnecessary time off work for fitting/delivery at the wrong time.
Sometimes, you can’t plan for a delay, if there are quality issues or a delivery issue that is out of your control. Do your best to pick up on the warning signs on delays, and then you’ll be in a much better position to manage the situation. Furthermore, do your best to stay on top of your schedule, and know what can be done, when. That way, you can easily see if you can factor in doing different tasks whilst you wait for the delivery of some materials. More importantly, be open and honest with your clients, keep them in the loop with the progress of the project and let them know when they can expect things to happen.
To echo the above point, communication really is key to running a successful project. It helps you to better manage client expectations, and create strong relationships to enable you to manage any problems or conversations that need to be had along the way. If you are delayed in fitting your client’s kitchen, but they know why and when they can expect it, they’re much more more likely to be considerate and happy at the end of the project. However, if you fail to effectively communicate with them, they’ll assume you’re being unorganised and can’t be trusted, leaving them dissatisfied in your service, even if the delays were out of your control.
You might find that halfway through the job you’ve underestimated how long the job will take, or other tradesmen, such as an electrician might be required to finish the job. In this case, you need to be prepared to bring in extra help to make sure the job is done in the correct standard, and within the right time frame. Make sure you never leave a job having let customers down, or without meeting regulations.
Fantastic, polite friendly service and fitting. Transformed very old kitchen into modern style at very little money. Would recommend to anyone.
Excellent service throughout. Professional workmen, I can not speak too highly of them, a really good job.
I found the team to be delightful people and very trustworthy. In addition, they did the job for an amazingly good price.
Mrs H of Nottingham
Lovely finish can not believe the transformation. Came on time, all workman did a wonderful job and were friendly and polite.
Mr & Mrs P of DE7